A Day in the Life of working at Metro Crisis Coordination Program

Tasks performed by the team at Metro Crisis Coordination Program can vary greatly, as there are a variety of positions and responsibilities within the team.  The mission is to provide a range of crisis safety-net services for persons with intellectual disabilities and/or related conditions, who live in the seven-county metro area.  In addition to preventative behavioral assessment and crisis support planning, Metro Crisis coordinates and manages referrals for the crisis bed system within the same geographical region.

Each day can unfold quite differently, due to the vast array of tasks and responsibilities of each worker, as well as the range of the individuals served and dynamics of each case.  The day may begin by spending some time at the office, with a plan to write up an assessment, prepare for a staff training, or formulate a crisis plan.  Simultaneously, s taff may triage crisis and other phone calls, and field communication with team members from one of their 17 – 23 cases.  Calls may involve anything from discussion of suggested behavioral support strategies, setting up appointments for observation, assessment, training, assisting with intakes, or coordinating the process for an admit to one of the crisis homes.  MCCP workers are skilled in the use of de-escalation techniques, which may often be used during a call from a client or even an anxious parent.

The worker may drive (rain, snow, or shine!) to an appointment at a school, SLS, family home, provider’s office, day program, hospital, crisis home, ICF, individual place of employment, apartment setting, or professional’s office.  The geographical range may be anywhere within Washington, Dakota, Anoka, Carver, Scott, Ramsey, or Hennepin Counties, and—on occasion—one of the outer tier counties as well.  Time at appointments is spent on observation, interviews with caregivers, meeting with teams, consultation, training staff, working with the individual on learning/practicing problem solving and coping skills, and/or assisting with an admit to one of the crisis homes.

In a given day, the worker will typically have several appointments which are spread out over the metro area.  These are always scheduled at times which best meet the need of the individual served and his/her caregivers.  Appointments may include anything from an observation to watch the early morning routine if that is the time the individual experience difficulties, to holding a staff training in the evening after the residences’ dinner hour to accommodate the household schedule.

The day will typically end with the worker assuring all documentation has been completed and following up on any necessary communication with client teams, so they can be ready to begin the next day fresh and ready to go.  The Metro Crisis Team also follows a schedule of covering their After Hours Line, where crisis calls are fielded from anywhere in the metro area and may involve discussion with emergency room or residential staff, a parent, or a client in need of someone to help them focus, de-escalate anxiety, or problem solve difficulties they may be experiencing at that time.

  • Written by Karin Nagel